Make sure you read this privacy notice (“Privacy Notice”) carefully as it describes our selection, use, disclosure, retention and protection of your personal information. This Privacy Observe applies to any website, application or service which references this Privacy Observe. Where you provide us all with your own personal information in any of the ways described in section 2 below, you agree that we may gather, store and employ it: (a) in order to perform our contractual obligations to you; (b) based on our legitimate interests for running (i. e. for internal administrative purposes, data stats and benchmarking (see section 3 below for more information), direct marketing, sustaining automated back-up systems or for the detection or prevention of crime); or (c) based on your consent, which you may withdraw anytime, as referred to in this Privacy Observe.
1. Who we are
This Privacy Notice applies to all products, applications and services made available from Typically the Sage Group plc (a company incorporated in England with company registration amount 2231246 and whose signed up office address is North Park, Newcastle on Tyne, NE13 9AA), and their affiliates, but excludes any products applications or services which may have separate privacy sees which do not include this Privacy Notice.
2. How we acquire information
To be able to the extent permissible under applicable law, we acquire information about who you are and any other party whose details you provide to us all when you:
register to use our websites, applications or services (including free trials); this may include your name (including business name), address, email address and telephone number. We may also ask you to provide additional information about your business and your choices;
place an order using our websites, applications or services; this may include your name (including business name), address, contact (including telephone number and email address) and payment details;
complete online forms (including call back requests), be a part of surveys, post on our discussion boards, post any blogs, enter any competitions or prize draws, download information such as white paperwork or other publications or take part in any other interactive areas that appear on our website or in your application or service;
connect to us using social press;
provide your contact details to us when registering to use or accessing any websites, applications or services we make available or when you update those details; and
e mail us offline, for example by mobile phone, fax, SMS, email or post.
We will also acquire your information where you only partially complete and/or abandon any information inputted into internet site and/or other online forms and may use this information to make contact with you to help remind you to complete any outstanding information and/or for marketing purposes.
We also acquire information from your devices (including mobile devices) and applications you or your users use to access and use any of our websites, applications or services (for example, we may acquire the device identification amount and type, location information and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your Internet protocol address, your searching history and your on line log information) and we will look for your permission before we do so. We may do this using cookies or similar systems (as described in section 11 below).
We may enhance personal information we acquire from you with information we obtain from 3 rd parties that are entitled to share that information; for example , information from credit agencies, lookup information providers or general public sources (e. g. for customer due diligence purposes), but in each case as permitted by applicable laws.
Providing us with information about others
If you provide us with personal information about someone more, you are liable for guaranteeing that you comply with any obligation and agreement obligations under applicable data protection laws in relation to such disclosure. In so far as required by relevant data protection laws, you must ensure you have provided the required notices and have obtained the individual’s explicit consent to provide us with the information and that you make clear to them how we gather, use, disclose and retain their personal information or direct them to see our Privacy Notice.
3. How we use your information
For the extent allowable under applicable law, we use your information to:
provide any information and services that you have requested or any applications or services you have ordered;
compare information for accuracy and also to verify it with 3 rd parties;
provide, maintain, protect and improve any applications, products, services and information that you have asked for from us;
manage and administer your use of applications, products and services you have asked us all to provide;
manage our relationship with you (for example, customer services and support activities);
monitor, determine, improve and protect our content, website, applications and services and provide an enhanced, personal, user experience for you;
undertake internal testing of our website, applications, systems and services to test and improve their security, provision and satisfaction, in which case, we would pseudonymise any information used for such purposes, and ensure is it only displayed at aggregated levels that may not be associated back to you or any living individual;
provide you with any information that we are required to send you to comply with our regulatory or legal obligations;
detect, prevent, research or remediate, crime, unlawful or prohibited activities or to otherwise protect our legal rights (including liaison with regulators and legislation enforcement agencies for these purposes);
contact you to verify if you would like to take part in our customer research (for example, feedback on your use of our own applications, products and services);
to, carry out there statistical analysis and benchmarking, provided that in such circumstances it is on an aggregated basis which will not be associated back to you or any living individual;
deliver targeted advertising, marketing (including in-product messaging) or information to you which may be useful to you, dependent on your use of our applications and services;
deliver joint content and services with 3 rd parties with whom you have a separate relationship (for example, social media providers); and
give you location- dependent services (for example, advertising and other personalised content), where we acquire geo-location data.
To the degree permitted by applicable legislation, we retain information about who you are after the closure of your Sage account, if your application for a Sage account is declined or if you decide not to proceed. This information will be held and used for as long as permitted for legal, regulatory, scams prevention and legit business purposes.
Internet site, applications (including mobile applications) and services may contain technology that allows us all to:
check specific information from your device or systems directly relevant to your use of the websites, applications or services against our records to ensure the websites, applications or services are being used in accordance with our end-user agreements and troubleshoot any problems;
obtain information relating to any technical errors or other issues with internet site, applications and services;
collect information about how precisely you and users use the functions of the features of our website, applications and services; and
gather statistical information about the operating system and environment from which you access our applications or services.
You can control your privacy settings within your browser or our applications and services (where applicable).
In addition to the purposes described in this section 3, we may also use information we gather to deliver targeted advertising, marketing (including in-product messaging) or information to you which can be useful, based on your connectivity to the website, applications or services or any other information we have about who you are (depending on the websites, applications or services, you may able to configure these features to suit your preferences). Sections 5 and 6 of this Privacy Notice provides further details how we will do this.
We may monitor and record our communications with you, including e-mails and phone conversations. Information which we gather may then be used for training purposes, quality assurance, to record details about our website, applications and services you order from us all or ask us about, and in order to meet our legal and regulatory obligations generally.
We may obtain information through mobile applications that you or your users install on their mobile devices to access and use our website, applications or services or which you or your users use to provide other services related to that mobile application (for example, to sync information from our application or service with such mobile application). These mobile applications may be our own mobile applications or those owned by third parties. Where the mobile application belongs to a third party, you must read that third party’s own privacy notice as it will apply to your use of that third party mobile application. Our company is not responsible for such third party mobile applications and their use of your personal information.
Mobile applications may provide us with information related to a user’s use of the mobile application and use of our applications and services accessed using that mobile application. We may use such information to provide and enhance the mobile application or our own application or services. For example, activity undertaken in just a mobile application may be logged.
A person can configure our mobile application’s privacy settings on your device but this may affect the performance of the mobile application and the way it interacts with our applications and services.
Data analytics and benchmarking
We may use information created and stored during your use of our services for our legitimate business interests to permit us to offer you the best service and/or solutions and the best experience. These kinds of purposes include to:
deliver advertising, marketing (including in-product messaging) or information to you which may be useful to you, based on your use of services;
carry out r and d to improve our services, products and applications;
develop and provide new and existing functionality and services (including record analysis, benchmarking and predicting services); and
provide you with location based services (for example location relevant content) where we gather geo-location data to realise a relevant experience.
Whenever we use your information for our legitimate interests, we will ensure that your information is processed on a pseudonymised basis and displayed at aggregated levels, which will not be linked back again to you or to any living individual.
You have the right to item to processing based on our legitimate interests, and if you wish to do so, please contact us at globalprivacy@sage. com to discuss this further. If you object, this may affect our capacity to provide certain services and/or solutions for your benefit.
4. Sharing your information
We may share your information with:
any company within the Sage Group, for the purposes set out in this Privacy Notice, (e. g. global information and customer relationship management; software and service compatibility and enhancements; and provide you with any information, applications, products or services that you have requested);
our agencies and agents (including their sub-contractors) or third parties which process information on our behalf (e. g. internet service and platform providers, payment processing providers and those organisations we participate to help us send communications to you) so they may help us to provide you with the applications, products, services and information you have requested or which we believe is of interest to you;
partners, including system implementers, resellers, value-added resellers, self-employed software vendors and programmers that may help us all to offer you the applications, products, services and information you have requested or which we believe is of interest to you;
third parties used to facilitate transaction transactions, for example clearing houses, clearing systems, financial institutions and transaction beneficiaries;
third parties where you have a relationship with that third party and you have consented to us delivering information (for example social media sites or other third party application providers);
third parties for marketing purposes (e. g. our partners and other third parties with whom we work and whose products or services we believe will interest you in the function of your business activities. For example, finance organisations (such as banks, insurers, finance providers), transaction solutions providers, software and services providers that provide business solutions);
credit reference and fraud prevention firms;
regulators to meet Sage Group’s legal and regulatory obligations;
law enforcement firms so that they may identify or prevent crime or prosecute offenders;
any third party in the context of actual or threatened legal proceedings, provided we can do so lawfully (for example in response to a the courtroom order);
any third party so as to meet our legal and regulatory obligations, including statutory or regulatory reporting or the recognition or prevention of outlawed acts;
our very own and Sage Group professional advisors and auditors for the purpose of seeking professional advice in order to meet our audit responsibilities;
another organisation if we sell or buy (or negotiate to sell or buy) any business or assets;
another organisation to whom we may transfer our contract with you; and
Authorities departments where reporting is mandatory under applicable legislation.
We may share non-personally identifiable information about the use of our website, applications, products or services publicly or with third parties but this will not include information that can be used to identify you.
From time to time, we may use your information to contact you with details about our applications, products and services which we feel may be of interest to you. We may also share your information with our group companies and carefully selected third parties so they (or we) may get in touch with you with information about their goods and services which we feel may be of interest to you. We or they may wish to contact you for this purpose by telephone, post, SMS or email. A person have the right at any time to stop us from contacting you for marketing purposes. A person may also request at any time that we do not share your information with third parties referred to in this paragraph. If you wish to exercise these legal rights you can do so by opting for your contact choices at the point where you provide us with your information on our websites, applications or services, using any preference centres we give you access to or by delivering us an email to globalprivacy@sage. com. You can also unsubscribe from any email marketing using backlinks provided in the email messages we send to you.
Third party platform advertising
Where you respond to communications we post on third-party platforms (such as Facebook, Google and Twitter), organic beef also share your information with those third parties so as to serve targeted advertising/content to you via the relevant third party platform based on your profile/interests. Your information is used by the third-party platform provider to identify your account and serve advertisements to you. A person can control what commercials you receive from your privacy settings on the kind of provider’s platform and you should seek advice from the third party’s help/support centre for more information.
Third party platform advertising
We may share your details with third party platform providers (such as Facebook, Google and Twitter) to serve targeted advertising/content to you via the relevant third party platform dependent on your profile/interests. Your information is used by the third-party platform provider to distinguish your account and serve advertisements to you. A person can control what commercials you receive via the privacy settings on the relevant provider’s platform and you should seek advice from the third party’s help/support centre for more information.
6th. Your information and your rights
Should you be based within the EEA or within another jurisdiction having similar data protection laws, in certain circumstances you have the following rights:
the justification to be told how we use your information and obtain access to your information;
the justification to have your information rectified or removed or place restrictions on processing your information;
the justification to object to the running of your information electronic. g. for direct marketing purposes or where the processing is dependent on our legitimate interests;
the justification to have any information you provided to us on an automated basis returned to you in a structured, commonly used and machine-readable format, or sent directly to another company, where technically achievable (“data portability”);
where the running of your information is dependent on your consent, the right to withdraw that agreement subject to legal or contractual restrictions;
the justification to item to any decisions in line with the automated processing of your own personal data, including profiling; and
the right to villa a complaint with the supervisory authority responsible for data protection matters (e. g. in the UK, the Information Commissioner’s Office).
If you request a copy of your information you might be required to pay a statutory fee.
If we hold any information about you which is incorrect or if there are any changes to your details, please let us know by so that we can keep our records accurate and up to date.
In case you withdraw your agreement to the use of your personal information for purposes set out in our Privacy Notice, we might not exactly manage to provide you with access to all or areas of our website, applications, and services.
We will retain your personal information for the duration of our business relationship and afterwards for as long as is necessary and relevant for our legitimate business purposes, in agreement with the Sage Party Data Retention, Marking and Destruction Policy or as otherwise permitted by relevant laws and regulations. Wherever we no longer need your personal information, we will dispose of it in a secure manner (without further notice to you).
7. Changes to our privacy notice
We may change this Privacy Notice from time to time. However we can not reduce your legal rights under this Privacy Observe. We will always up-date this Privacy Notice on our website, so please try to read it when you visit the website (the ‘last updated’ reference tells you whenever we final updated this Privacy Notice).
8. Security and storage of information
We will maintain your information secure by taking appropriate technical and organisational measures against their unauthorised or unlawful running and against its unintended loss, destruction or damage. We will do our best to protect your personal information but we cannot make sure the security of your information which is transmitted to our website, applications or services in order to other website, applications and services via an internet or similar connection. In case we have given you (or you have chosen) a password to gain access to certain areas of our websites, applications or services please keep this password safe – we will not share this password with anyone.
If you think your account has been compromised, please contact us all
nine. Transfers outside of the European Economic Area
Private information in the European Union is protected by data security laws but other countries do not necessarily protect your personal information in the same way.
Internet site and some of our applications or services or parts of them may also be hosted in the United States or otherwise outside of the EEA (which means all the EU countries plus Norway, Iceland and Liechtenstein) (“EEA”) and this means that we may transfer any information which is submitted by you through the website or the application or service outside of the EEA to the United States in order to other territories outside of the EEA. When you send an email to us all, this will also be stored on our email servers that are hosted in the United States.
We may use companies dependent outside of the EEA to help us provide our website, applications and services to you (for example, platform and transaction providers who help us all deliver our applications and services, or advertising or execute your payments) and this means that we may transfer your information to companies outside the EEA for the purpose of providing our applications, advertising and services to you.
We take procedure for ensure that where your details is transferred outside of the EEA by our companies and hosting providers, appropriate measures and controls in location to protect that information relative to applicable data security regulations. For example, we may share information with our group companies or affiliates based outside the EEA for the purposes envisaged by this Level of privacy Notice. All Sage group companies are subject to Sage group data protection guidelines designed to protect data in accordance with EU data protection laws. Within each case, such transfers are made in agreement with the requirements of Regulations (EU) 2016/679 (the General Data Protection Regulations or “GDPR”) and may be based on the use of the Western european Commission’s Standard Model Clauses for transfers of personal data outside of the EEA.
By simply using our website, goods and services or by interacting with us in the ways described in this Level of privacy Notice, you consent to the transfer of your information outside the EEA in the circumstances arranged out in this Level of privacy Notice. Should you not want your information to be moved outside the EEA you must not use our website, applications or services.
10. Other sites and social press
If you follow a link from our website, application or in order to another site or service, this Privacy Notice will no longer apply. We are not responsible for the information handling methods of third party sites or services and we encourage one to read the privacy notices appearing on those sites or services.
Our websites, applications or services may permit you to share information with social media sites, or use online communities to create your account or to hook up your social press account. Those social press sites may automatically provide us with access to certain personal information stored by them about you (for example any content you have viewed). A person should be able to manage your privacy configurations from within your own third party social press account(s) to manage what personal information you permit us to access from that account.
11. Cookies, Analytics and Visitors Data
Our own cookies may be program cookies (temporary cookies that identify and track users within our websites, applications or services which are deleted when you close up your browser or leave your session in the application or service) or persistent cookies (cookies which permit our websites, applications or services to “remember” who you are and remember your preferences within our websites, applications or services and that may stay on your computer or device after you close up your browser or leave your session in the application or service).
We use the following different kinds of cookies:
Strictly necessary biscuits
These are biscuits which are required for our websites, applications or services to function properly, for example , these cookies allow you to gain access to secure areas of our website in order to remember what you have put into your shopping holder.
Performance cookies and stats technologies
These cookies gather information about how precisely visitors and users use our websites, applications and services, for instance which functionality guests use most often, and if they get problem messages from areas of the websites, applications or services. These cookies avoid gather information that identifies a visitor or customer. Information these cookies gather is aggregated and therefore anonymous. We only use these cookies to improve how our website, applications and services work.
These cookies allow our websites, applications and services to remember options is made (such as your user name, language or the region you are in) and provide improved, more personal features. These kinds of cookies can be used to consider changes you have made to text size, baptistère and other areas of web pages that you can customise. They may also be used to provide services you have asked for. The data these cookies gather may be anonymised and they cannot track your browsing activity on other websites.
Targeting or advertising cookies
These cookies are employed to deliver adverts more relevant to you and your interests. They are also used to restrict the number of times you see an advertising as well as help measure the effectiveness of the advertising campaign. These people are usually placed by advertising networks with the website operators’ permission. These people remember that you have visited an online site and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
Web beacons and parameter tracking
IP Address and traffic data
We keep a record of traffic data which is logged automatically by our servers, such as your Internet Protocol (IP) address, device information, the website that you visited before ours and the site you visit after leaving our site. We also gather some site, application and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site data.
Find out more about the individual cookies and stats technologies that we use.